FAQ - Frequently Asked Questions

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Ticketing Information

You must first establish who your principal is by checking the first line of your e-mail confirmation and then you will be able to locate the relevant information below:

PLEASE NOTE: Your airline is not always the same as your principal and therefore it is of paramount importance that you check your booking confirmation.

If you are having difficulty viewing the below information please ensure you have the latest internet browser software installed on your computer.

Principal:	Details:
Aegean Flights	This booking is ticketless and you simply need to present a copy of your postal/e-mail confirmation at the check-in desk. You should however expect to recieved an itinerary 5-14 days before departure which will confirm your flight details etc.
Anatolian Sky	You will be sent flight tickets by post which you should recieve at the latest 5 working days before departure. If you do not recieve them 5 working days before departure, please contact customer services immediatley. However if you have made your booking less than 14 days before departure arrangments will be made for you to collect tickets from the airport before departure. Please contact customer services if ticket on departure instructions are not stated on your confirmation e-mail.
Atlantic Holidays	You will be sent flight tickets by post which you should recieve at the latest 5 working days before departure. If you do not recieve them 5 working days before departure, please contact customer services immediatley. However if you have made your booking less than 14 days before departure arrangments will be made for you to collect tickets from the airport before departure. Please contact customer services if ticket on departure instructions are not stated on your confirmation e-mail.
Avro	If your flight number begins ZB, MON or LS the booking is ticketless and you simply need to present a copy of your postal/e-mail confirmation at the check-in desk. If you are travelling with another airline and your prinicipal is Avro you are to expect tickets 5 working days before departure by post.If you do not recieve them 5 working days before departure, please contact customer services immediatley.
Balkan Holidays	You will be sent flight tickets by e-mail which you should recieve at the latest 5 working days before departure. If you do not recieve them 5 working days before departure, please contact customer services immediatley.
Bellair Holidays	This booking is ticketless and you simply need to present a copy of your postal/e-mail confirmation at the check-in desk.
Easyjet	This booking is ticketless and you simply need to present a copy of your postal/e-mail confirmation at the check-in desk.
FlyThomas Cook	You will be sent flight tickets by e-mail which you should recieve at the latest 5 working days before departure. If you do not recieve them 5 working days before departure, please contact customer services immediatley.
Holidays 4 U	This booking is ticketless and you simply need to present a copy of your postal/e-mail confirmation at the check-in desk. You should however expect to recieved an itinerary 5-14 days before departure which will confirm your flight details etc.
Jet 2	This booking is ticketless and you simply need to present a copy of your postal/e-mail confirmation at the check-in desk.
Jewel In The Crown	You will be sent flight tickets by post which you should recieve at the latest 5 working days before departure. If you do not recieve them 5 working days before departure, please contact customer services immediatley. However if you have made your booking less than 14 days before departure arrangments will be made for you to collect tickets from the airport before departure. Please contact customer services if ticket on departure instructions are not stated on your confirmation e-mail.
Monarch	This booking is ticketless and you simply need to present a copy of your postal/e-mail confirmation at the check-in desk.
Olympic Holidays	You will be sent flight tickets by post which you should recieve at the latest 5 working days before departure. If you do not recieve them 5 working days before departure, please contact customer services immediatley. However if you have made your booking less than 14 days before departure arrangments will be made for you to collect tickets from the airport before departure. Please contact customer services if ticket on departure instructions are not stated on your confirmation e-mail.
Teleticket	You will be sent flight tickets by e-mail which you should recieve at the latest 5 working days before departure. If you do not recieve them 5 working days before departure, please contact customer services immediatley.
Thomas Cook	You will be sent flight tickets by post which you should recieve at the latest 5 working days before departure. If you do not recieve them 5 working days before departure, please contact customer services immediatley. However if you have made your booking less than 14 days before departure arrangments will be made for you to collect tickets from the airport before departure. Please contact customer services if ticket on departure instructions are not stated on your confirmation e-mail.
Thomson	You will be sent flight tickets by post which you should recieve at the latest 5 working days before departure. If you do not recieve them 5 working days before departure, please contact customer services immediatley. However if you have made your booking less than 14 days before departure arrangments will be made for you to collect tickets from the airport before departure. Please contact customer services if ticket on departure instructions are not stated on your confirmation e-mail.
Wings Abroad	This booking is ticketless and you simply need to present a copy of your postal/e-mail confirmation at the check-in desk.

We have done our utmost to ensure the information above is correct, but regretably we cannot accept responsibilty if the information is incorrect or has been changed by your principal or airline. Therefore if you have any doubt regarding the information above, please do not hesitate in contacting us or your prinicipal.

E.& O.E.

Terminal Information

Please find terminal information for a number of airlines below:

If you are having difficulty viewing the below information please ensure you have the latest internet browser software installed on your computer.

Flight Number Begins With:	Terminal:
A3	Gatwich: - Manchester: 2
AEA	Gatwich: South Manchester: 2
AEU	Gatwich: North Manchester: 2
BA	Gatwich: North Manchester: 3
BD	Gatwich: South Manchester: 3
BE	Gatwich: South Manchester: 3
BGH	Gatwich: South Manchester: 1
CY	Gatwich: South Manchester: 1
ECA	Gatwich: South Manchester: 1
EZY	Gatwich: South Unless Your Flight Numbers is EZY8000-8999 – North Terminal / Manchester: 3
FCA	Gatwich: North Manchester: 2
FHY	Gatwich: South Manchester: 2
H9	Gatwich: South Manchester: 1
IWD	Gatwich: South Manchester: 2
KM	Gatwich: South Manchester: 2
LS	Gatwich: South Manchester: 1
ZB	Gatwich: South Manchester: 1
MON	Gatwich: South Manchester: 1
OHY	Gatwich: South Manchester: 2
ECA	Gatwich: South Manchester: 1
PC/PGT	Gatwich: South Manchester: 1
SGX	Gatwich: South Manchester: 2
SHY	Gatwich: South Manchester: 2
TCX	Gatwich: South Manchester: 1
TRK	Gatwich: South Manchester: 2
TOM	Gatwich: North Manchester: 2
VIK	Gatwich: South Manchester: 2
VQ	Gatwich: South Manchester: 2
WW	Gatwich: South Manchester: 3

We have done our utmost to ensure the information above is correct, but regretably we cannot accept responsibilty if the information is incorrect or been changed by a third party such as the airport/airline. Therefore if you have any doubt regarding the information above, please do not hesitate in contacting your airline.

Please note that if you wish to check flight arrival/departure information on the airports website it may be the case that your flight is not listed, this is normal and passengers should not be overly concerned.

E.& O.E.

Luggage/Meal Information

Principal:	Standard Luggage Allowance:	Available Luggage Upgrades:	Information Regarding In-Flight Refreshments:
Aegean Flights	No Hold Luggage Allowance / 5kg Hand Luggage Only	15kg Hold Luggage + Additional Upgrade of 5kg (Total 20kg)	A Buy On Board Service Will Be Offered
Avro	No Hold Luggage Allowance / 5kg Hand Luggage Only	20kg Hold Luggage	Meals Available to Pre-Book(Flight Numbers Begining MON/ZB Only)
Easyjet	No Hold Luggage Allowance / Hand Luggage - Size Restriction Only 55x40x20cm	20kg Hold Luggage	A Buy On Board Service Will Be Offered
Fly Thomas Cook	No Hold Luggage Allowance / 5kg Hand Luggage Only	20kg Hold Luggage	Meals Available to Pre-Book(Flight Numbers Begining TCX Only)
Holidays 4 U	15kg Hold Luggage Allowance / 5kg Hand Luggage Only	Additioanl Upgrade of 5kg (total: 20kg)	A Buy On Board Service Will Be Offered
Monarch	No Hold Luggage Allowance / 5kg Hand Luggage Only	20kg Hold Luggage	A Buy On Board Service Will Be Offered
Olympic Holidays	15kg Hold Luggage Allowance / 3kg Hand Luggage Only	Additional Upgrade of 5kg (total 20kg)	Meals Available to Pre-Book (Flight Numbers Begining MON Only)
Thomas Cook	No Hold Luggage Allowance / 5kg Hand Luggage Only	20kg Hold Luggage	Meals Available to Pre-Book (Flight Numbers Begining TCX Only)
Thomson	No Hold Luggage Allowance / 5kg Hand Luggage Only	20kg Hold Luggage	Meals Available to Pre-Book (Flight Numbers Begining TOM Only)

Weigh limits quoted in the 'Available Luggage Upgrades' column do not include hand luggage.

Please Note: Not all principals are shown above and therefore if your principal is not listed please contact customer services. The above is for guidance purposes only and do not show any upgrades which you may have purchased at the time of booking

We have done our utmost to ensure the information above is correct, but regretably we cannot accept responsibilty if the information is incorrect or has been changed by your principal or airline. Therefore if you have any doubt regarding the information above, please do not hesitate in contacting us or your prinicipal.

E.& O.E.

Click here for the latest information.

Flight Options, the parent company of seat-only operator Kiss Flights ceased trading at 5pm on the 17th August 2010. Kiss Flights operated flights from many UK airports to a range of popular holiday destinations including Turkey and Egypt. All outbound flights booked through Kiss Flights will no longer be operating as of the 18:00pm 18/8/10 and inbound repatriation flights will be arranged by the CAA (Civil Aviation Authority).

STATEMENT BY AIRFLIGHTS DIRECT LTD
Airflights Direct Ltd would like to re-assure all customers affected that we are doing everything possible to ensure the situation is handled as efficiently and professionally as possible. This will include extending our opening hours and bring in additional staff to ensure we are best equipped to assist our valued customers. We would like to take this opportunity to thank all customers for their continued support and loyalty at this time.

How do I know if I was booked through Kiss Flights ATOL: 4233?

You will be able to confirm if your booking was made through Kiss Flights ATOL: 4233 by checking your booking confirmation which was sent to you by e-mail and subsequent tour operators ATOL confirmation sent by post. Please note that Kiss Flights used a range of airlines that other tour operators also used and therefore unless your confirmation states you are booked with Kiss Flights, you should proceed with your travel arrangements as normal.

Customers due to travel within the next month.

We are in the process of contacting all affected passengers in departure date order and will continue to do so over the next week. You should also check your e-mail inbox over the coming days as we will be sending you information and updates regarding the situation.

Options Available:

Rebooking alternative flights.
Your original Kiss Flights booking is now void and if you intend to continue with your travel arrangements as planned, you will need to urgently rebook flights through Airflights Direct Ltd, with an alternative tour operator/airline as availability is very limited. You are able to check the availability of flights and book online by Clicking Here or alternatively you can contact reservations on 0800 083 7007.

Availability and prices are changing constantly; our reservations team will do their utmost to assist you in finding alternative flights. We do however expect our reservations department to be dealing with a high number of enquiries over the coming days and therefore your patience is appreciated.

As mentioned above our intention is to contact all affected passengers over the coming days to advise them of the options available and also the claims process if they are not already aware.

Customers who chose not to rebook alternative flights.
All bookings made by Airflights Direct Ltd through Kiss Flights are protected by the CAA (Civil Aviation Authorities) ATOL (Air Travel Organisers License) scheme and therefore any monies Airflights Direct Ltd have paid to them on your behalf will be refunded in due course by the CAA. At this current time we regrettably are unable to advise a timescale in which claims will be processed.

Please be aware that it is NOT necessary for you to contact your credit/debit card company as this booking is protected by the CAA and therefore you are entitled to a refund through the ATOL scheme.

Associated bookings for - Accommodation / Resort Transfers / Car Hire / Car Parking
If you have made other bookings with Airflights Direct Ltd for any of the above mentioned holiday components we will do our utmost to either amend the bookings were possible or alternatively arrange for the bookings to be cancelled with little or no charges at the discretion of the individual supplier.

However due to the fact that all of the suppliers we use for the above holiday components were in no way connected with Kiss Flights we are unable to make any guarantees, but would like to re-assure customers that we will make every effort to achieve a satisfactory outcome for all parties concerned.

Passengers due to travel in more than one months time.
Should check your e-mail inbox over the coming days as we will be sending information and updates regarding the current situation.

Customers should complete a claim form and return it to us at the earliest convenience. If you wish to check availability of flights and book online simply Click Here or alternatively you can contact reservations on 0800 083 7007.

Claim Process

Regardless of whether you chose to continue with your travel arrangements by rebooking alternative flights, all affected Kiss Flights passengers will need to fill in a Claim form which can be obtained by Clicking Here or calling 0844 856 2585.

(If you unable to view the PDF file, please Click Here to download the software via Adobe)

Once completed your claim form should be returned to the below address:

KISS FLIGHTS FAILURE
Airflights Direct Ltd
2nd Floor
152 Hamlet Court Road
Westcliff on Sea
Essex
SS0 7LL

Once received we will complete your claim form and add the required additional information in order for your claim to be successful, before forwarding it on your behalf to the CAA for scrutiny under the ATOL protection scheme. ATOL will then arrange for the return of your monies subject to the claim meeting their criteria.

Please Note: You will be assigned a claim number once the completed paperwork is received by the CAA and acknowledgment sent to you.

For Passengers already in resort!

The Civil Aviation Authority's ATOL scheme covers you and you will be flown home without incurring additional cost. If you have a local number on your ticket to call please ensure that you call it so as to ensure that the flight details have not changed.

If your ticket has no local number then it would be sensible to check with the airport directly to confirm flight details. Please also check the ATOL website for the latest information by visiting www.caa.co.uk or alternatively call 0044 203 441 0846.

Click here to view latest information.

Goldtrail Travel Limited ceased trading on the evening of 16th July 2010. Goldtrail Travel Ltd, trading as Goldtrail Holidays, Goldtrail Travel and Sunmar, held ATOL licence 4684 and was based in New Malden, Surrey. It operated flights and holiday packages from many UK airports to Turkey and Greece. There are no more outbound Goldtrail flights as from the 17/7/10 and inbound repatriation flights will be arranged by the CAA (Civil Aviation Authority).

STATEMENT BY AIRFLIGHTS DIRECT LTD REGARDING GOLDTRAIL HOLIDAYS
Airflights Direct Ltd sincerely apologise for this situation and would like to re-assure all customers affected that we will be making every effort to ensure the situation is handled as efficiently and professionally as possible. This will include extending our opening hours and bring in additional staff to ensure we are best equipped to assist our valued customers. We would like to take this opportunity to thank all customers for their continued support and loyalty at this time.

How do I know if I was booked through Goldtrail?

You will be able to confirm if your booking was made through Goldtrail Holidays ATOL: 4684 by checking your booking confirmation which was sent to you by e-mail or post shortly after booking. Please note that Goldtrail used a range of airlines that other tour operators also used and therefore unless your confirmation states you are booked with Goldtrail, you should proceed with your travel arrangements as normal.

Customers due to travel within the next month.

We are in the process of contacting all affected passengers in departure date order and will continue to do so over the next week. You should also check your e-mail inbox over the coming days as we will be sending you information and updates regarding the situation.

Options Available:

Rebooking alternative flights.
Your original Goldtrail booking is now void and if you intend to continue with your travel arrangements as planned, you will need to urgently rebook flights through Airflights Direct Ltd, with an alternative tour operator/airline as availability is very limited. You are able to check the availability of flights and book online by Clicking Here or alternatively you can contact reservations on 0800 083 7007.

Availability and prices are changing constantly; our reservations team will do their utmost to assist you in finding alternative flights. We do however expect our reservations department to be dealing with a high number of enquiries over the coming days and therefore your patience is appreciated.

As mentioned above our intention is to contact all affected passengers over the coming days to advise them of the options available and also the claims process if they are not already aware.

Customers who chose not to rebook alternative flights.
All bookings made by Airflights Direct Ltd through Goldtrail are protected by the CAA (Civil Aviation Authorities) ATOL (Air Travel Organisers License) scheme and therefore any monies Airflights Direct Ltd have paid to them on your behalf will be refunded in due course by the CAA. At this current time we regrettably are unable to advise a timescale in which claims will be processed.

Please be aware that it is NOT necessary for you to contact your credit/debit card company as this booking is protected by the CAA and therefore you are entitled to a refund through the ATOL scheme.

Associated bookings for - Accommodation / Resort Transfers / Car Hire / Car Parking
If you have made other bookings with Airflights Direct Ltd for any of the above mentioned holiday components we will do our utmost to either amend the bookings were possible or alternatively arrange for the bookings to be cancelled with little or no charges at the discretion of the individual supplier.

However due to the fact that all of the suppliers we use for the above holiday components were in no way connected with Goldtrail Travel Ltd we are unable to make any guarantees, but would like to re-assure customers that we will make every effort to achieve a satisfactory outcome for all parties concerned.

Passengers due to travel in more than one months time.
Should check your e-mail inbox over the coming days as we will be sending information and updates regarding the current situation.

Customers should complete a claim form and return it to us at the earliest convenience. If you wish to check availability of flights and book online simply Click Here or alternatively you can contact reservations on 0800 083 7007.

Claim Process

Regardless of whether you chose to continue with your travel arrangements by rebooking alternative flights, all affected Kiss Flights passengers will need to fill in a Claim form which can be obtained by Clicking Here or calling 0844 856 2585.

(If you unable to view the PDF file, please Click Here to download the software via Adobe)

For help completing the claim form please check our How To Guide.

Once completed your claim form should be returned to the below address:

GOLDTRAIL FAILURE
Airflights Direct Ltd
2nd Floor
152 Hamlet Court Road
Westcliff on Sea
Essex
SS0 7LL

Once received we will complete your claim form and add the required additional information in order for your claim to be successful, before forwarding it on your behalf to the CAA for scrutiny under the ATOL protection scheme. ATOL will then arrange for the return of your monies subject to the claim meeting their criteria.

Please Note: You will be assigned a claim number once the completed paperwork is received by the CAA and acknowledgment sent to you.

For Passengers already in resort!

The Civil Aviation Authority's ATOL scheme covers you and you will be flown home without incurring additional cost. If you have a local number on your ticket to call please ensure that you call it so as to ensure that the flight details have not changed.

If your ticket has no local number then it would be sensible to check with the airport directly to confirm flight details. Please also check the ATOL website for the latest information by visiting www.caa.co.uk or alternatively call 0044 203 441 0846.

Are flights included with my accommodation?

Airflights.co.uk do not sell packages and therefore all flight and accommodation will have to be booked separately.

Where can I find the address or directions for the car parking I have booked?

You will receive a parking voucher before your departure with full directions and also a detailed description of any procedures you may need to follow up on arrival.

What happens if I have special requests in relation to my accommodation?

We will happily pass on any special requests that you have for your accommodation and simply ask you to contact our customer services department by telephone, e-mail or fax.

Further information regarding Special Needs/Requests can be found in our booking conditions.

Can I book a transfer from the airport to my hotel?

Airflights.co.uk offer the facility to book resort transfers online or alternatively you can contact our reservations department on 0800 083 7007.

When will I receive my car parking voucher?

Your car parking voucher will be sent by e-mail at the latest five working days before departure. If you have not provided an e-mail address we will post your voucher by 1st class.

I have contacted my accommodation directly and they have no record of my booking?

It is common practice for accommodation providers to hold allocations at hotels and usually provide names approximately a week before departure.

When will I receive my accommodation voucher?

Your accommodation voucher will be sent by e-mail at the latest five working days before departure. If you have not provided an e-mail address we will post your voucher by 1st class.

I am travel outside of the EU, do I still need to provide API?

Some airlines do still require API even if you are travelling to destinations such as America or Mexico. If there is a link on your confirmation e-mail to provide API please do so.

I am travelling in two weeks and have recieved an e-mail about API?

This e-mail has been sent by Airflights Direct Ltd as currently we have not recieved your API to pass to the airline you are traveling with.

Do I need to provide you with my Advanced Passenger Information (API) prior to travel?

Not all airlines require you to provide Advanced Passenger Information (API) prior to travel, but if they do we will provide you with a link on your booking confirmation e-mail.

There are more than more than 9 passengers on my booking and the system will only allow 9 passengers API, what should I do?

Please e-mail the additional passengers API to admin@airflights.co.uk.

What is ATOL?

Air Travel Organisers' Licensing (ATOL) is a United Kingdom Civil Aviation Authority (CAA) scheme to protect people who have purchased package holidays and flights from a member tour operator.

Who are the CAA?

The Civil Aviation Authority is the UK's specialist aviation regulator. Through its skills and expertise it is recognised as a world leader in its field. For further information please see: www.caa.co.uk.

How long will it be before I recieve my refund?

We regretably are unable to provide you with any timescale at this time.

How long do I have to submit my claim?

The CAA (Civil AVitaion Authority) normally allow one year from the date of the failure to submit a claim.

What address should I return my claim form to?

Please return your claim to:

FAILURES
Airflights Direct Ltd
Second Floor
152 Hamlet Court Road
Westcliff on Sea
Essex
SS0 7LL

How can I find out the progress of my ATOL Claim?

Once your ATOL Claim Form is received we check it, complete our sections and then forward to the CAA (Civil Aviation Authority) for processing. Once we have submitted your claim to the CAA we are unable to advise you of it's progress and can only suggest you should contact the CAA usinmg the information below.

Telephone Number: 0207 453 6700

E-mail Address: claims@caa.co.uk

Postal Address:
ATOL Claims Department
K3 CAA House
45-59 Kingsway
London.
WC2B 6TE

I do not have a copy of my ATOL Invoice to include with my claim?

If you are unable to locate a copy of the ATOL Invoice which we sent to you 5 days after booking by post. Please tick the relevant box on the claim cover sheet or include a brief covering letter advising us. We will then add a duplicate of your ATOL Invoice when your claim is received.

I do not have a copy of my Airflights Confirmation to include with my claim?

If you are unable to locate a copy of the Airflights Confirmation which we sent to you shortly after booking by e-mail/post. Please tick the relevant box on the claim cover sheet or include a brief covering letter advising us. We will then add a duplicate of your Airflights Confirmation when your claim is received.

What is my claim number?

You will be assigned a claim number once the completed paperwork is received by the CAA and acknowledgment sent to you.

I have booked car hire and require a roof rack or child seat?

The majority of car hire suppliers are able to provide certain extras subject to availability. These must be booked in advance and will be paid for locally. For further information please do not hesitate in contacting us.

Do I require a credit card to collect a hire car?

Yes the named driver must have a valid credit card in order to collect the hire car and also a full and valid driving license.

Can I add an additional driver to my car hire booking?

In the majority of cases it is possible to add an additional driver to your car hire booking for a fee. For further information please do not hesitate in contacting us.

Airline Contact Information

Please find various airline contact numbers below:

Adria Airways +38 61 36 91 010
Aer Lingus 0871 718 5000
African Alliance International +23 41 49 64 181
Afriqiyah 0870 242 2267
Air Baltic 0870 6072 7727
Air Europa 0870 777 7709
Air Malta 0845 601 1407
Air Moldova 01279 966 3306
Air Portugal 0845 601 0932
Air Seychelles 01293 596 656
Air Southwest 0870 241 8202
Air Transat 0207 616 9187
Air Zimbabwe 01293 502043
Aurigny 01481 266 465
Belava Belarusian Airlines 0207 752 0445
British Airways 0844 493 0787
Brussels Airlines +32 27 23 23 62
Bulgaria Air +35 92 40 20 400
Cimber Sterling 0845 7010 1218
Compagnie Aerienne Europe +33 02 40 13 53 00
Corendon Airlines +90 24 23 10 90 30
Croatia Airlines 0208 563 0022
Cubana 0207 538 5933 TAP
Cyprus Turkish Airlines 0207 930 4851
Delta Airlines 0845 600 0950
easyJet 0871 288 2236
Emirates 0844 800 2777
Estonian Air 0037 264 01163
Eurocypria Airlines +35 72 46 58 005
Flybe 0871 700 2000 Bangledesh +88 02 89 32 338
Freebird +90 21 26 63 77 77
Ghana International Airlines 0870 7707 117
Hamburg International +49 30 31 98 81 912
Iceland Express 0118 321 8324
Iraqi Airways 0207 724 8455
Jet2.com 0871 226 1737
Kibris Turkish Airlines 0207 930 4851`
Malev 0844 482 2360
Meridiana Airlines +39 07 89 52 609
Mexicana 0207 808 7160
Monarch Airlines 0871 940 5040
Montenegro Airlines 0207 864 4031
Norwegian +47 21 49 00 15
Nouvelair +21 67 35 20 600
Olympic Air 0208 283 1980
Onur Air +90 21 26 63 23 00
Pegasus Airlines 01689 829 911
Qatar Airlines 01293 503 644
Royal Air Maroc 0207 307 5800
Royal Jordanian 0207 878 6300
Ryanair www.ryanair.com
Saga Airlines +90 21 24 44 72 42
SAS 0208 990 7000
SATA International +35 12 96 20 97 20
Thomas Cook 01274 724 363
Thomsonfly 02476 282 501
Transavia 0207 365 4997
Turquaz Airlines +49 21 15 98 01 594
United Airlines of Urkraine International 01293 596 609
US Airways 0845 600 3300
Viking Airlines 0871 737 8155
Virgin Atlantic Airways 0844 874 7747
Windjet +39 09 57 23 45 60

What are Scheduled Flights?

Scheduled Flights are suitable for both holidaymakers and business travellers alike. They tend to be more expensive than charter flights, but they cover many more holiday destinations. They are regular scheduled flights so they suffer less from flight time changes, although flight time changes can still occur.

What are Charter Flights?

Charter flights are more suited to holiday makers generally flying to typical holiday resorts found in Tour Operators' brochures. They are often cheaper than scheduled flights, but not always. Their downsides are that they do not fly to as many destinations as scheduled flights and they often suffer from flight time changes.

How can I tell if a flight is ATOL protected?

If applicable this cover will be confirmed on the individual costing page of our website during booking and on your booking confirmation.

Further information regarding ATOL (Air Travel Organiser License) can be found in our booking conditions.

Can I pay a deposit in order to secure a flight?

Airflights.co.uk accepts deposits on some flights outside of twelve weeks of travel. Once you have selected a specific flight our website will normally give you the option to either pay the full amount or just the deposit. It is not possible to pay a deposit on no-frills flights as full payment is required at the time of booking.

Can I Check-in on online?

Unfortunately it is not possible to check-in online with the vast majority of airlines we use and therefore we simply recommend you check-in as normal 2-3 hours before your flight is due to depart.

At what time should I arrive at the airport before my flight?

We recommend that you are at the airport ready to check-in for your flight 2-3 hours before any short or mid haul flight and 3+ hours before any long haul flight.

I have received my flight tickets but not my other travel documentation?

If you have booked flights and accommodation for example, you should not be concerned if the flight tickets and accommodation voucher arrive seperatley.

You should only worry if you have not received all your travel documents 5 working days prior to departure. Please see our booking conditions for further information.

Where do I get luggage labels from?

If you receive your flight tickets by post you will also receive one luggage label per passenger, alternatively you can collect luggage labels at the airport when you check-in for your flight.

How can I check if my flight has been affected by adverse weather conditions?

If you are travelling in the next few days and believe there is a possibility your flight may be delayed or cancelled due to the weather, we suggest you contact the airport or airline directly to establish the current situation.

Airline Contact Information:

Air Europa(AEA) - 0871 423 0717
Aer Lingus(EI) - 0871 718 5000
Air Malta(KM) - Please Contact Your Tour Operator
Aatraeus(AEU) - 01293 819800
Balkan(BGH) - 0845 130 1114
British Airways(BA) - 0844 493 0787
Easyjet(EZY) - 08712 442 366
Flybe(BE) - 0871 700 2000
Monarch(MON/ZB) - 0871 423 8650
Onur Air(OHY) - Please Contact Your Tour Operator
Ryan Air(FR) - Please Contact Your Tour Operator
Thomson Airways(TOM) - 0870 190 0737
Thomas Cook(TCX) - 0844 412 5959
Viking Airlines(VIK) - 0871 737 8155
Virgin Atlantic(VS) - 0844 874 7747

If your airlines contact details are not above please contact customer services.

What are Pre-Bookable seats?

The pre-bookable seat option normally allows you to pay to ensure that your party are sat together on board the aircraft. In most cases you are not able to select your actual seats as they are allocated at check-in. It also does not allow you to choose the seats you would like, for example window, bulk-head or aisle seats.

The availability of pre-booked seats normally depends on the Tour Operator or Airline. A fee of £10 - £30 is normally charged as this is an optional extra. Please contact us for further information.

Information regarding the addition of in-flight extras, such as pre-bookable seats can be found in our booking conditions.

Will I receive an in-flight meal?

The majority of charter flights no longer offer complimentary meals, but in most cases you have the option to pre-book meals or a buy onboard service is offered. Meals cannot normally be added to a booking inside two weeks of departure.

If you are unable to find the exact information that you require on our website, please contact us and a member of our team will happily provide you with the information that you require.

Information regarding the addition of in-flight extras, such as meals can be found in our booking conditions.

Can I take skis, golf clubs or any other sporting equipment?

The majority of airlines do allow sporting equipment for a charge of around £15 - £25 per flight. We recommend that passengers contact their airline directly where possible or alternatively please contact us.

What is the latest that I can add extras such as meals and luggage?

All tour operators/airlines have different deadlines to add extras to existing booking and therefore we recommend you do not leave it any later than seven days before departure to avoid disappointment.

Can I purchase extra legroom or premium seats on the aircraft?

Some airlines and tour operators offer this facility and others do not. Once booked, you can contact us and we will check with your particular airline on your behalf. If you are booking over the telephone then please ask your reservations clerk who will be able to advise you at the time of booking. It should be noted that there are often age and health restrictions when booking seats near to the aircraft exits.

What happens if I have pre-booked in-flight meals and require a particular type of meal?

If you require a particular type of meal such as vegetarian, we ask that you either advise our reservations clerk at the time of booking or contact our customer service department.

What are your Credit and Debit card charges?

There is NO charge for Visa Electron.
There is a charge of 2.45% for Credit cards, Visa or Mastercard.
There is a charge of £2.50 for Debit cards, Visa Debit, Maestro, Switch or Solo.

How can I contact Airflights.co.uk?

Visit the 'Contact Us' page for all contact details

How can I pay my balance?

You can pay your balance online by clicking Pay Balance below or you can send a cheque by post. Alternatively you can contact our customer services department.

Why do I need travel insurance?

All passengers are strongly advised to have adequate travel insurance.

You may be refused travel if you cannot produce a valid certificate of insurance. Medical treatment outside of the UK can be very expensive. In many countries you will not get treatment unless you pay before treatment or provide a valid insurance certificate, however serious the condition.

Please see our booking conditions for further important information regarding insurance.

Do I need to advise Airflights.co.uk of any special requirements before booking?

The majority of tour operators/airlines will do their utmost to meet any special needs or assistance requirements that passengers have.

You can make a request once you have made your booking by simply completing a Special Needs Form on our website, or alternatively you can contact us by telephone.

The information will be passed to your Tour Operator or Airline. They will endeavour to meet your special needs. However, it is very important to remember that your special needs requirements cannot be guaranteed. Also in some cases a medical certificate may be required before the request can be met. A special needs form has to be returned to us no later than two weeks prior to departure. If less than two weeks prior to departure, the special needs form should be sent to the Airline direct.

Further information regarding Special Needs/Requests can be found in our booking conditions.

When I enter more children than adults in the booking process, why does it change some of them to adults?

This is because Tour operators do not generally allow more children than adults on an individual booking.

I would like to amend or cancel my booking?

You can make certain changes to your booking but you will be charged for making these changes. Charges vary depending on your Tour Operator or Airline and the changes you wish to make. Most will NOT allow you to change dates, duration or departure/destination airports within 8 weeks of the date of departure. Information regarding the cancellation and amendment of existing bookings can be found in our booking conditions.

Note:
If booking scheduled flights or "no frills" flights, please read and agree the Terms and Conditions of Booking of the Airline beforehand. You can obtain a copy of the booking conditions from Customer Services on 0871 222 0877 (Calls cost 10 pence per minute from a BT Landline. Calls from other networks and mobiles may cost more).

I have paid a deposit when is my balance due?

The balance on your booking is due twelve weeks before departure, the exact date is stated on your confirmation e-mail.

There was a problem with my booking?

Your feedback positive or negative would be very much appreciated. This will enable us to investigate how the problem occurred, provide you with a detailed explanation and prevent future occurrences of the same problem.

So we can investigate thoroughly, we ask you do the following:

Submit your complaint in writing by post to:

Customer Relations
Second Floor
152 Hamlet Court Road
Westcliff on Sea
Essex
SS0 7LL

Please give us as much information as possible; include receipts, photos or other supporting documentation.

As ABTA members, we will acknowledge your correspondence within 14 days and reply within 28 days.

When should I receive my tickets and/or vouchers? (For Car Hire, Car Parking, Transfers or Accommodation)

Information regarding your travel documentation can be found in our booking conditions.

I have authorised you to take my balance automatically, but what will be the exact date you take payment?

If you have authorised us to take your balance automatically, we will take the payment on the date which is stated on your e-mail confirmation.

How can I update my contact details?

If you're post or e-mail address has change for example, we simply ask you to advise us in writing by letter, fax or e-mail.

What are Social Bookmarking links?

Social Bookmarking links allow you to bookmark, add to favourite, tag and share your favourite pages around the internet. You never have to worry about forgetting a web address again, as your favourite links are stored away and you can access your list of links from any computer, anywhere in the world.

What is ABTA?

Airflights Direct Ltd is a fully bonded ABTA member. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist when things don't go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For more information on ABTA, contact ABTA, 68-71 Newman Street, London W1T 3AH, telephone 020 7637 2444 www.abta.com.

Where can I find my Airflights booking number?

Your Airflights booking number is at the very top of your email confirmation, which was sent to you shortly after Booking.

Where do I collect my transfer from up on arrival in resort?

You will receive a transfer voucher before your departure with full and detailed description of any procedures you may need to follow up on arrival.

When will I receive my resort transfer voucher?

Your resort transfer voucher will be sent by e-mail at the latest five working days before departure. If you have not provided an e-mail address we will post your voucher by 1st class.